Responding to a Zoho Ticket.
Responding to a Zoho Ticket.
You can use the two buttons below to respond to a ticket.
The left button is to do a public reply.
The right button is to do a private comment.
This is what commenting looks like.
Commenting also you to communicate with your team internally without communication to customer contacts.
This is what replying looks like
Replying also you to communicate with the customer contacts on the ticket.
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